Frequently asked questions - Flights
Changes and cancellationIs it possible to cancel my booking?
Things To Check Before You Book
Documents for EU Nationals Within The EUIf you are an EU national, you may not be asked to produce your national ID card or passport when travelling from one border-free Schengen EU country to another. However we do recommend you to keep your identity card or passport with you as Schengen EU countries have the possibility of adopting national rules obliging you to hold or carry papers and documents when you are present in their territory.Note that driving licences, post, bank or tax cards are not accepted as valid travel documents or proof of identity.The border-free Schengen area includes:Austria, Hungary, Norway, Belgium, Iceland, Poland, Czech RepublicItaly, Portugal, Denmark, Latvia, Slovakia, Estonia, Liechtenstein, Slovenia, Finland, Lithuania, Spain, France, Luxembourg, Sweden, Germany,Liechtenstein,Greece,Netherlands.
You must still show a valid ID card or passport when travelling to or from Bulgaria, Croatia, Cyprus, Ireland, Romania and the United Kingdom. Though part of the EU, these countries do not belong to the border-free Schengen area. Before travelling please check which documents you must have to travel outside your home country and to enter the non Schengen EU country you plan to visit.
Documents for Non - EU Nationals Within The EUIf you are a non-EU national wishing to travel within the EU, you will need a passport and quite often a visa.As we provide flights globally it is very difficult for us to be kept updated with the visa policies of all countries, however here is a useful link which may help you better understand each country's requirements.http://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htmlFor further details please refer to our Do I require an Entry Visa or Transit Visa for my journey? section of the FAQs.
International Flights Outside Of The EUIn all cases relating to international travel we advise you to have your passport available as proof of identification. In some local cases an identity card may be accepted but as we provide flights globally we cannot be kept updated of all country requirements. If you are in doubt as to what type of identification document you would need please contact your local embassy for more details.For further details relating to visas please refer to our Do I require an Entry Visa or Transit Visa for my journey? section of the FAQs.
Expiration Date is usually just below your card number on the front side.
CVC/CVV code is 3 digit number found on the back side of our card next to the signature strip.
Cardholder's Name is on the front side
- You have used a VISA or MasterCard. No other type of credit cards will be accepted.
- You have added all card details correctly:
- Credit Card Number: 1234 1234 1234 1234
- Expiration Date: 01/16
- CVC/CVV: 123
- Cardholder's Name: John Smith
- Your account balance is high enough to cover your order
- Online payments have been authorised for your credit/debit card
- You have not exceeded your daily limit for spending on your card
- Your web browser is the most updated version.
Travel document number: 123456789Once the new passport is ready please contact customer support and be ready to provide us with the new number and expiration date, we will then update the details for you.Should you not update the passport data following the usage of our interim passport details, there is a chance that you will not be able to board. Please avoid this situation by updating us no later than 36 hours before the flight departure.
Travel document expiration date: 1/1/2020